Your consultation fee is paid for at the time of booking to confirm your appointment and is non-refundable. Should you need to reschedule your appointment, we kindly request a minimum of 5-working days’ notice to avoid a charge. A cancellation request received after this period, will incur a £150 charge to reschedule the appointment.
Upon booking your treatment, a£350 part-payment is taken via credit or debit card. The remaining balance for your treatment is payable 7 working days in advance of your appointment and will be processed over the phone by either a credit or debit card. Once payment has been processed for your treatment, should you need to reschedule, we require a minimum of 5 working days’ notice to reschedule your appointment. Any cancellations or requests to reschedule within 5 days of your treatment appointment will incur a £350 charge. On receipt of payment, we are unable to offer a refund, if the request falls outside our 5-working day policy. However, we will endeavour to reschedule your appointment at the earliest opportunity on receipt of the £350 cancellation fee, should you wish.
If you arrive late for your consultation or treatment appointment, we cannot guarantee we will be able offer you an appointment on the same day. This may also have an impact on the amount of treatment you receive. Payment will be non-refundable for late arrivals.
At the discretion of the clinic, if your late arrival was unavoidable and evidence based, we will endeavour to reschedule your appointment within a 14-day period(inclusive of weekends) complimentary.
If you fail to attend your appointment, we regret we will be unable to reschedule your appointment free of charge. All rescheduled appointments will be chargeable at the standard rate.
When booking your appointment we require your membership number and authorisation code from your insurer. A pre-authorisation will also be taken from a personal bank account to secure the appointment. We require a minimum of 5 days notice to cancel or reschedule a appointment otherwise a £150 fee will be taken for a consultation appointment and a £350 fee will be taken for a treatment. This will be billed directly to you rather than the insurer.
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