Cancellation Policy – Terms and Conditions

Consultation appointment

Your consultation fee is paid for at the time of booking to confirm your appointment and is non-refundable. Should you need to reschedule your appointment, we kindly request a minimum of 5-working days’ notice to avoid a charge. A cancellation request received after this period, will incur a £95 charge to reschedule the appointment.

Treatment appointments

Upon booking your treatment, a £350 part-payment is taken via credit or debit card. The remaining balance for your treatment is payable 7 working days in advance of your appointment and will be processed over the phone. Once payment has been processed, should you need to reschedule, we require a minimum of 5 working days’ notice to reschedule your appointment. Any cancellations or requests to reschedule in less than 5 days notice will incur a £350 charge. 

On receipt of payment, we are unable to offer a refund if the request falls outside of our 5-working day policy. However, we will endeavour to reschedule your appointment at the earliest opportunity on receipt of the £350 cancellation fee, should you wish.

Late arrivals

If you arrive late for your consultation or treatment appointment, we cannot guarantee we will be able offer you an appointment on the same day. This may also have an impact on the amount of treatment you receive. Payment will be non-refundable for late arrivals.

At the discretion of the clinic, if your late arrival was unavoidable and evidence based, we will endeavour to reschedule your appointment within a 14-day period (inclusive of weekends) complimentary.

Failure to attend an appointment

If you fail to attend your appointment, we regret we will be unable to reschedule your appointment free of charge. All rescheduled appointments will be chargeable at the standard rate of £95 for consultations or £350 for treatment appointments.

Varicose vein insured patients

When booking your appointment we require your membership number and authorisation code from your insurer. A pre-authorisation will also be taken from a personal bank account to secure the appointment. We require a minimum of 5 working days notice to cancel or reschedule a appointment otherwise a £95 fee will be taken for a consultation appointment and a £350 fee will be taken for a treatment. This will be billed directly to you rather than the insurer.